…are industry leaders in efficient and effective solutions for engaging and educating front line staff. Unlike most consultancies in our field our expertise is in developing those people who deliver your business on a daily basis.
If your need is to change attitudes, to improve performance or skills, or to focus the behaviour of your front line team we can probably help.
If your business initiatives include: improving sales ability… generating consistency in customer service… embedding behaviour to reflect corporate values or standards… improving attitudes towards health and safety… or raising environmental awareness, we can help.
Our clients value our approach to training and communication for its ability to engage with their people to keep messages front of mind and acted on day in day out. Of prime importance to them is our ability to design with the realities of modern business in mind to accommodate: staff turnover, shift working, cultural and language diversity and meet the internal pressure for regular training. We believe it is the uniqueness and simplicity of our approach that makes the difference and generates this feedback.
recent projects have included:
Reducing accident rates by improving attitudes towards health and safety in a large building maintenance plc.
Generating customer service consistency in property management.
Pioneering sales skills for auto leasing in Saudi Arabia.
New generation learning’s methods help our clients to build an increased capability across their organisations. Our technique for involving first line managers in regular communication with their teams creates a template and a channel through which clients can manage the changing needs of their businesses.